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Grow Your Business With a “Beginner’s Mindset”

Customer service program

With experience comes comfort. That’s not always good. When we get complacent in our business, our job or our relationships, we start to disengage. That’s when quality suffers. To prevent this, I tell business leaders and franchisees to “live every day like’s it’s your first.” The first time we do something, we’re focused. We’re careful. […]

Wait For It: A Lesson in Success From “The Carrot Seed”

Yesterday I read my daughter the oldest book on her bookshelf, Ruth Krauss’ The Carrot Seed. This 99-word story brilliantly tells the tale of a little boy who plants a carrot seed and continues to care for it, even though everyone in his family tells him it won’t come up. In the end (spoiler alert!), […]

Do Motivatonal Speakers Make People Happier?

Recently someone emailed me the following question: “Do you think motivational speakers help people find happiness?” It’s an interesting question. My answer is no. I don’t believe most motivational speakers help people live more happily. And usually that’s not why organizations bring in motivational speakers. They’re not concerned about their group being happy. They concerned […]

Using “Social Proof” to Motivate Teens

I’ll never forget my first junior high dance. Loud music, flashing lights and 300 kids standing around the perimeter of the multi-purpose room, nervously staring at the empty dance floor. That is, until the DJ played “Should I Stay or Should I Go” by The Clash.  This was my friend, Denise Evans’ favorite song. Unable […]

Conducting the Experiment of Your Life

I’m the farthest thing from a scientist, but I have tremendous respect for those who can work that side of the brain. What I admire about scientists is how they draw conclusions. They don’t work much with feelings. They work with facts. I recently spoke at a large university and talked with the students about […]

The Fear of Transition

The morning of my wedding I wept like a child. I remember waking up alone in my apartment, walking into my bathroom and staring at my tearful, red eyes in the mirror. It wasn’t the jitters. I knew Rachel was the one. I had no qualms about marriage. What scared me was adulthood. When I […]

Letting Loved Ones Fail

I was interviewed recently for an article on the topic ofgoal setting. I was asked how to help people set realistic goals. In a prior blog (In Defiance of Doubt: The Wrongness of Naysayers) I talked about how naysayers have a false claim on reality. They’re always happy to tell us what’s realistic. In this […]

In Defiance of Doubt: The Wrongness of Naysayers

A few months back I was hired to present a motivational speech at a high school outside of Chicago. After my program, an assistant principal asked for my help. “Scott, we have a paraplegic student who always says he wants to play football someday. After your speech, he came to us and said, ‘You see? […]

Letting Go Of Childhood Dreams

A friend of mine is an actress who recently starred in the first film she herself wrote and directed. She loved working behind the camera so much that she is now considering leaving acting to focus on filmmaking but is somewhat struggling with this decision. “I’m afraid to quit acting. I’ve wanted to be an actress since […]

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