Scott’s Blog

Competing With Superior Customer Service

Business have always complained about competition. But now that you can buy products and services more conveniently and cheaply on the web, how can a brick-and-mortar business compete? The same way they always have -- by providing customers with a superior experience they can't get anywhere...

Wait For It: A Lesson in Success From “The Carrot Seed”

Yesterday I read my daughter the oldest book on her bookshelf, Ruth Krauss’ The Carrot Seed. This 99-word story brilliantly tells the tale of a little boy who plants a carrot seed and continues to care for it, even though everyone in his family tells...

Do Motivatonal Speakers Make People Happier?

Recently someone emailed me the following question: “Do you think motivational speakers help people find happiness?” It’s an interesting question. My answer is no. I don’t believe most motivational speakers help people live more happily. And usually that’s not why organizations bring in motivational speakers. They’re not concerned...

Using “Social Proof” to Motivate Teens

I’ll never forget my first junior high dance. Loud music, flashing lights and 300 kids standing around the perimeter of the multi-purpose room, nervously staring at the empty dance floor. That is, until the DJ played “Should I Stay or Should I Go” by The...

Conducting the Experiment of Your Life

I’m the farthest thing from a scientist, but I have tremendous respect for those who can work that side of the brain. What I admire about scientists is how they draw conclusions. They don’t work much with feelings. They work with facts. I recently spoke at...

The Fear of Transition

The morning of my wedding I wept like a child. I remember waking up alone in my apartment, walking into my bathroom and staring at my tearful, red eyes in the mirror. It wasn’t the jitters. I knew Rachel was the one. I had no...

It’s Not About Earning; It’s About Learning

This time of year college students swarm back to campus. As a motivational college speaker, this is a busy time for me as I get invited to present back-to-school programs and new student welcomes. For the third time I’ll be presenting to 6000 incoming freshmen...

Letting Loved Ones Fail

I was interviewed recently for an article on the topic ofgoal setting. I was asked how to help people set realistic goals. In a prior blog (In Defiance of Doubt: The Wrongness of Naysayers) I talked about how naysayers have a false claim on reality....

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