The Wealthy Franchisee Mindset: How Top Franchisees Think, Operate and Grow Winning Businesses

Why is it that in the same business, running the same operation, some franchisees thrive while others struggle? The difference may be the most critical factor -mindset - the way we manage the thoughts and emotions that impact everything we do. This is the most distinguishing element of high-performance franchisees. Their mental advantage leads to operational superiority. It enables them to develop strong partnerships with their franchisor, engage their employees and connect with customers. It allows them to maintain clear heads and focus on the work that matters most. Top franchisees engage in the same tasks and face the same problems as their peers.

But they do it better because their mind is an asset to their business and not a liability. Drawing upon his hands-on experience of building two award-winning Edible Arrangements franchises and consulting for other franchise systems, Scott will show you how to replicate the behaviors and thought patterns of the industry's top-performers so you, too, can build a thriving, profitable operation.

Wow! Creating a Customer Experience That Blows Their Mind and Grows Your Business

Lots of companies compete for the same customers, but most fall short when serving them. They focus on financial transactions rather than on human connections. They repeat the same robotic phrases. They operate without any humanity, missing an opportunity to make an impression.

For most businesses, the problem isn't service that's bad. It's service that's forgettable. The best brands offer more than products and services. They build relationships. They create an emotionally satisfying experience that people don’t forget. This program will show you how to thrill your customers to ensure they walk away happy, spread the word and come back for more.

All In! How to Recruit, Retain and Motivate a Superstar Team of Employees

Great companies are built with great teams. But given demands placed on business owners combined with fast-paced lifestyle and evolving values of the workforce, developing a reliable, stable staff is a daunting prospect.

"You just can't find good help these days," bosses complain. "And when you find them, you can't keep them." Yes you can. The trick isn't finding good help. It's cultivating it. This program is all about identifying, connecting with and inspiring employees to care.

Leaning Into Change: How to Adapt, Evolve & Continuously Improve Your Operation

In this age of disruption, it’s not enough to be the best. We must be better – better than our competition, and better than we’ve been. That means evolving, innovating and changing. It also means letting go of the habits that hold us back.

The program will help you optimize your mindset to quickly adapt to an ever-changing landscape and work towards continuous growth.