Customer Service Programs

Becoming an “Only One” Brand

Why do some people succeed while others struggle?  Most of the time it boils down to three factors:

The first is the “External.” This factor includes all of the outside issues that directly impact our endeavors. The economy, the competition, the weather, government regulation – all of these issues affect us, and they’re all out of our control (which makes them tempting to blame).

Most people focus on the second factor, which is our work. That’s our operations, our strategy and that long list of things we do everyday. It’s all the stuff that keeps us busy. It’s probably what you’ll be discussing most at your meeting. The belief is that if we work hard enough with the right blueprints for action, we’ll be successful. But plenty of people work hard and have little to show for it.

Turns out there’s a third factor that’s less tangible, but the most important. It’s what really distinguishes high performers from everyone else. It’s the one thing that the best leaders, the best salespeople, the best athletes and all the most effective people have in common. That factor is mindset. Nothing determines how successful you’ll be more than the way you manage your thoughts and emotions. Skill is important, but ultimately mindset eclipses skill set. When you’re armed with both, the possibilities are limitless.

In this fun, inspiring workshop, Scott Greenberg will give you tools to optimize your mindset for maximum ability. He’ll help you elevate your personal and professional performance, and lead others to do the same.

This leadership program is highly customizable. Scott will craft a program specifically designed for your group, theme and meeting.

Testimonial

  • Your insight personally challenged all of us to alter our perspective and way of thinking… I can’t even begin to tell you how much positive feedback I had from all our guests.

    Chrystal Montes, CBRE
    Real Estate Event Manager
  • From a management standpoint, we were very impressed that Scott took the time to learn about our brands, our franchisees and us so that he could customize his presentation to our needs. Very few motivational speakers these days take that time. This extra effort showcased Scott’s dedication to providing a best in class presentation for our brands.

    Jennifer Johnston, Global Franchise Group
    Chief Marketing and Operations Manager
  • The espirit de corps you rejuvenated has infected our company…Many of the recommendations you gave our people have already been put in place…I could go on and one about the changes in our company since your presentation.

    Jerry Kelleher, EDI Express
    Senior Vice President
  • We were highly motivated by your own story which is about facing one of the most difficult challenges, but with great courage… The feedback I got from the participants was extremely positive and the fact that the majority of the them are CEOs make is even more incredible.

    Dr. Saleh J. Malaikah, SALAMA Group
    Vice Chairman & CEO