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Presentations
Franchise Speaking
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Article
How Franchise Owners Can Use Customer Service
How Franchise Owners Can Use Customer Service
Nothing projects mediocrity better than this tired, dusty greeting. You know it well, because you’ve heard it thousands of times.
What Hollywood Movies Can Teach Us About Creating Customer Experiences
I observed that good cinematic stories are generally written in three distinct acts designed to create and sustain a dramatic journey for the audience.
What Hollywood Movies Can Teach Us About Creating Customer Experiences
Five Ways Franchise Owners Destroy Their Teams
Five Ways Franchise Owners Destroy Their Teams
“You just can’t find good help these days.” I hear this from other franchisees all the time. It’s tempting to blame the labor pool.
Motivational speaking advice for George W. Bush
Bush is probably the least articulate buckraking ex-president ever. So I called a few motivational speakers to ask what advice they could offer him.
Motivational speaking advice for George W. Bush
Keep Your Emotions in Check While Running a Business
Keep Your Emotions in Check While Running a Business
Running a business is intense. You’ve invested your own money or, more likely, borrowed money you have to pay back.
OK, Maybe You Should Run Your Franchise Like a Circus
A franchise expert offers a mea culpa and shares valuable lessons for franchisees.
OK, Maybe You Should Run Your Franchise Like a Circus
Stop Running Your Franchise Like a Circus!
Stop Running Your Franchise Like a Circus!
While that might be a bit overstated, there's no doubt running a business is a risky endeavor without much of a safety net.
Formula for Franchise Success
During the months between signing my franchise agreement and opening my store, I continued traveling and giving presentations.
Formula for Franchise Success
Finding Post-Pandemic Franchise Opportunities
Finding Post-Pandemic Franchise Opportunities
When unemployment increases, so does interest in franchising. Not having a job opens people to new opportunities.
Become a thriving franchise superstar
New book can help you become a thriving franchise superstar.
Become a thriving franchise superstar
The KPIs Every Franchisee Should Monitor
The KPIs Every Franchisee Should Monitor
Meaningful Metrics: The KPIs Every Franchisee Should Monitor.
Three Factors of Franchise Success
Understanding The Three Factors of Franchise Success: Circumstances, Operations, and Humanity
Three Factors of Franchise Success
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