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Grow Your Business With a “Beginner’s Mindset”

Customer service program

With experience comes comfort. That’s not always good. When we get complacent in our business, our job or our relationships, we start to disengage. That’s when quality suffers. To prevent this, I tell business leaders and franchisees to “live every day like’s it’s your first.” The first time we do something, we’re focused. We’re careful. […]

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